Refunds, cancellations and complaints
Last updated 23 September 2026.
Submitting and getting a free listing costs nothing, so there is nothing to refund there. This policy covers the one paid option, the instant dofollow listing (see Pricing). You submit first and we approve it the same way as any other listing; payment is only requested after approval, so a submission is never charged before it has passed review. Once approved and paid for, it is delivered by FeaturedLane and sold through Fungies, our Merchant of Record: Fungies takes the payment, issues the receipt and invoice, and carries out any refund to your original payment method. You ask us, we decide under this policy, and Fungies pays it out.
Shipping and delivery
The paid listing is a digital service. Nothing is shipped, so there are no shipping options, charges or delays, wherever you are ordering from. Delivery means your listing going live with a permanent dofollow link, which happens automatically once your submission is approved and Fungies confirms your payment. You get an order confirmation email once it is live. If it has not gone live within one business day of a confirmed payment, tell us (see Complaints below) and we will sort it out the same business day, or refund it.
Cancellation
Before you pay, you can cancel at any time by leaving Fungies's checkout page; nothing is charged. Because the listing is delivered the moment payment is confirmed and the review has passed, an order cannot be cancelled after payment. What you can ask for after payment is set out below.
We refund for service failures
- The dofollow link never switched on after a confirmed payment, and we could not put it right within 2 business days of you telling us.
- A duplicate charge, or a payment taken twice by mistake.
We do not refund
- Change of mind after the listing is live. The link is delivered the moment payment confirms, so the product has been delivered at that point.
- Results. We sell a link and a listing, not traffic, rankings, clicks or sales.
- A listing that is removed, or set to nofollow, for breaking our rules (spam, malware, adult content, misrepresentation, a link that no longer points at the product submitted, and the rest of section 5 of the Terms).
How a refund is paid, and how long it takes
Email [email protected] with your order details. We reply within 2 business days and tell you whether the refund is approved. Approved refunds are issued within 7 business days of approval, through Fungies as Merchant of Record, to the card or account you paid with; we cannot refund to a different card. Depending on your bank, the money can take a further 5 to 10 business days to appear on your statement.
Complaints
If something is wrong with an order, a listing, or how you were treated, we want to hear it. Contact us by any of these:
- Email: [email protected]
- The contact form
Customer service hours: Monday to Friday, 10:00 to 18:00.
What happens next:
- We acknowledge your complaint within 2 business days and give you a reference.
- We investigate and give you a decision, with reasons, within 10 business days of receiving it.
- If you disagree with the decision, reply and ask for escalation. A different person reviews it and answers within a further 10 business days. That answer is our final position.
None of this takes away any right you have to raise a dispute with your card issuer or bank, to contact Fungies directly as the seller of record for the payment, or to go to the consumer protection authority or courts in your country.